FAQ

Frequently Asked Questions

When will my car be ready and how long will repairs take?

Because each vehicle’s repairs are completely different, a proper and complete estimate needs to be completed before we know how long repairs will take. Repairing your car to pre-accident condition is an art that our technicians perform daily. It’s because of this that we’ll need to look at your vehicle and properly assess the damage areas and provide you an estimate.


We would love to talk to you about the length of repairs and details about your repairs.

Do I have rental coverage?

To find out, our Customer Service Representatives will talk to your insurance company about your policy specifics and let you know if you’re covered for a rental car. In most cases your insurance policy includes some type of rental car coverage.


If you’re policy doesn’t include a rental car, we’re still able to help. In fact, to better serve our customers, we have partnered with Enterprise and have an on-site representative that will work with you directly.

Can you waive my deductible?

Like other states, it is actually against the law to waive your deductible. Although this is illegal, we will assist you in financing your deductible. Speak with one of our Customer Service Representatives today to learn more!

Can you help with the cost of repairs?

We understand that your vehicle is one of the largest investments you’ve made and protecting the value of your vehicle is critical. A Customer Service Representative will be able to talk to you about the repair process and explain what repairs are needed. When we discuss this with you, we will review the overall cost of repairs and do everything we can to help make the repairs affordable.

Will the paint match the original color?

Yes, absolutely! Our painters have years of experience and have perfected their craft. Your vehicles VIN number will actually tell us everything we need to know about the original paint colors the manufacturer used. Sigs Collision Centers uses only the best paint around, DuPont (DuPont Performance Coatings).


In almost every case, we must blend the paint from the damaged area to an area not effected by the accident. While a very common practice, we’ll make sure that when your car is delivered back to you that the paint matches exactly. Guaranteed!

What type of warranty do you offer?

Sigs Collision Center offers a warranty that is valid at any of our locations through Oahu. The warranty on the repairs completed is valid for as long as you own the vehicle. Ask a Customer Service Representative for complete details.

Are you an approved shop for my insurance company?

Yes, we work with all major insurance companies. In many cases we already have relationships in place that will help expedite your claim and repair process – putting you back on the road quicker!

The other party wants to take my car elsewhere?

In the state of Hawaii you, the vehicle owner, actually have the right to take your vehicle to the body shop of your choice.

How do I know if my car is drivable?

If you have any doubt about the safety of your vehicle, call us and we’ll send a tow truck out to your location. We don’t want you driving an unsafe vehicle; an accident is bad enough.


Generally speaking, your vehicle is safe enough to drive in most fender-benders. However, if you were involved in a major collision a tow truck will be needed and recommended.

My car is at the towing facility. What’s next?

Call us! We’ll work with the towing company and work everything out for you. However, we’ll need you to release the vehicle. We’ll handle the estimate and repairs once your vehicle gets to one of our 3 conveniently located body shops.

What is the difference between collision physical damage coverage and comprehensive physical damage coverage?

Collision is defined as losses you incur when your automobile collides with another car or object. For example, if you hit a car in a parking lot, the damages to your car will be paid under your collision coverage. Comprehensive provides coverage for most other direct physical damage losses you could incur. For example, damage to your car from a hailstorm will be covered under your comprehensive coverage. It is important to know the differences between the collision and comprehensive coverages for a couple of reasons. First, in order to make an informed purchasing decision about these optional coverages, you need to know the difference between them.

Who decides whether or not my car can be repaired?

After evaluating the damages to your vehicle, your insurance company has the option of repairing your vehicle, replacing your vehicle, or reimbursing you for the vehicle's actual cash value. Actual cash value is the amount your vehicle would have sold for on the date of the accident. Your insurance will elect to replace your vehicle or reimburse you for the actual cash value in those instances where the vehicle is economically impractical to repair. A vehicle is considered economically impractical to repair, or a total loss, if the cost to repair the vehicle equals or exceeds the vehicle's actual cash value on the date of the loss. In many instances an insurance company will total a vehicle if the appraised damages equal 80% of the vehicle's actual cashvalue because often, once repairs are begun, additional damages or "hidden damages" are found which would render the vehicle a total loss by definition. (This is sometimes referred to as a "constructive total" loss)

Can I ask my insurer to recommend a repair shop?

Yes. At your request, your company must recommend a qualified repair facility convenient to the vehicle's location, which will repair the vehicle at the price the company is willing to pay and whose work is guaranteed. Your insurance company further stands behind the repair shop’s guarantee.

Does my insurance company have to use new parts to repair my car?

No. The contract of insurance only obligates the insurance company to restore your vehicle to the same condition it was in before the loss. Sometimes this requires the use of original equipment manufacturer (OEM) parts and sometimes after-market parts can be used. After-market parts are parts made by a manufacturer other than the original manufacturer.

Do I have to accept non-OEM parts?

No, the final choice is yours but if the insurer wants to use non-OEM parts and you decide to use more expensive OEM parts, you may have to pay the difference in cost.

Do I have to pay a deductible?

When you bought your policy, you chose a deductible for your physical damage coverage. This is the amount you are responsible for if a claim occurs. The higher your deductible, the lower the cost of your physical damage coverage. Your insurer will deduct that amount from the settlement of your claim.

  • About SIGS Collision Centers

    Sigs Collision Centers have operated in Oahu since 1976. Sigs Collision Center currently serves Honolulu, Wahiawa and Waipahu and the surrounding communites on Oahu. As Oahu’s premiere body shop, Sigs Collision Centers operates 3 locations to better serve your needs. Celebrating 36 years in business, Sigs Collision Centers remains an owner-operated business providing minor dent repair, collision repair and fender repair to Oahu.

  • Sigs Collision Center Waipahu is an expert in car body repair and collision repair for all types of vehicles. Being part of Fix Auto's international network of auto body shops, we have established a reputation respected by many insurers. If you are from Waipahu or elsewhere, call or visit our collision center in Waipahu at (808) 671-5641 for a free estimate on any accident repair or auto body repair.

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